Some users in South America and West Asia cannot access

Resolved

Partial outage

Started almost 4 years agoJuly 31, 2022Lasted 2 daysJuly 31, 20225:03 AMAugust 02, 20224:28 AMUTC

Affected

MyForum Services

MyForum

Updates

Resolved
August 02, 2022 at 4:28 AMUTC
Resolved
August 02, 2022 at 4:28 AMUTC
We just resolved the issue!
Update
July 31, 2022 at 5:10 AMUTC
Update
July 31, 2022 at 5:10 AMUTC
We implemented a fix and currently monitoring the result. We found an issue with the Shift8 CDN that resulted in data sync errors

IMPORTANT: This fix maybe take more times! We're fixing it to return your posts as soon as possible! 🤝

Warning: Some post data from users in South America and West Asia may be lost, trying to recover user data 👍

Connection: The connection is stable again, you can now post pictures of your weekend getaway 😊 🗺 or your new homemade chocolate cake! 😍
Monitoring
July 31, 2022 at 5:08 AMUTC
Monitoring
July 31, 2022 at 5:08 AMUTC
We implemented a fix and currently monitoring the result. We found an issue with the Shift8 CDN that resulted in data sync errors

Warning: Some post data from users in South America and West Asia may be lost, trying to recover user data 👍

Connection: The connection is stable again, you can now post pictures of your weekend getaway 😊 🗺 or your new homemade chocolate cake! 😍
Identified
July 31, 2022 at 5:05 AMUTC
Identified
July 31, 2022 at 5:05 AMUTC
We found an issue with the Shift8 CDN that resulted in data sync errors. We are continuing to work on a fix for this incident.
Investigating
July 31, 2022 at 5:03 AMUTC
Investigating
July 31, 2022 at 5:03 AMUTC
We are currently investigating this incident.

bTeam Developer - Some users in South America and West Asia cannot access – Incident details